My Life as a San Francisco Realtor: San Francisco Streetlights

San Francisco Streetlights

You've read before about San Francisco's LED Street Light Conversion Project, but hey, sometimes we gotta get back to basics.

Burnt Out StreetlightThe streetlight in front of my house on Ulloa Street in West Portal has been out for maybe a few months now. I finally decided to try and do something about it a month ago. I called San Francisco's general non emergency information number 311, and got Santa Clara county's general non information number, 211. Not good. So I looked up '311 San Francisco' and got San Francisco's web site of the same name, (You can report streetlight outages on the web site, but I can't recommend this. I already did this 2 weeks earlier, and no response...) The alternate number in San Francisco is (415) 701-2311. So I called that and was greeted by "Thank you for calling the City and County of San Francisco's Customer Service Center". OK, good, we're on the right track!

I waited only a short time and got to speak to a live person! After some investigation, I was told that the streetlight in front of my house didn't belong to the SFPUC (San Francisco Public Utilities Commission), but did belong to PG&E.Doesn't matter if the pole is metal or concrete (why do they always ask that question?) Apparently half of the streetlights in San Francisco are owned by one or the other. It leans towards PG&E the further you go towards the Sunset / Parkside districts.

I was told they would go ahead and report it to PG&E, and they gave me a reference number.

Two weeks later (today) and still no light outside at night, so I decided to call them again. Again, not a long wait to speak to a real person, gave them the reference number. I was told again that is wasn't PUC's pole, and would I like the PG&E number. Well, of course. 800-743-5000.

Now be careful, you need to navigate PG&E's highly complex system of press 1 for this, and press 2 for that! Just follow the prompts to a non-emergency electrical outage.

Eventually I got to talk to a very nice woman. She couldn't find anything in the system from the SFPUC about my streetlight. So she set up a new order and gave me a new reference number. Someone should be calling me within 7 business days, and it may take up to 14 business days for the light to be repaired.


John M Scott, Broker / Owner, Scott Keys Properties, Certified Distressed Property Expert (CDPE), Council of Real Estate Brokerage Managers (CRB), serving San Francisco and the surrounding San Francisco Bay Area

Comment balloon 5 commentsJohn M. Scott • July 29 2011 12:54AM


Isn't it just great dealing with recordings...and then how you get excited when a real   live  person responds..

Posted by Ronald DiLalla, No. Orange Cty Real Estate (Century 21 Discovery DRE 01813824) over 7 years ago

Press One if you got the call John.................Press Two if you're still waiting, and keep pressing two!  Good luck with this one.

Posted by Roger D. Mucci, Lets shake things up at your home today! (Shaken...with a Twist 216.633.2092) over 7 years ago

Keep us posted!  Hopefully this person was able to get it done!

Posted by Susan Haughton, Susan & Mindy Team...Honesty. Integrity. Results. (Long and Foster REALTORS (703) 470-4545) over 7 years ago

John, Truly amazing!  Your persistence may soon payoff with a new light bulb.

Posted by Kathleen Daniels, San Jose Homes for Sale-Probate & Trust Specialist (KD Realty - 408.972.1822) over 7 years ago
Same instance for me. I called the city and they told me it would take about one month. I called back today, one month later, and they told me it is not a PUC pole but a PG&E pole. They claim to have notified PG&E but I called them and they said they didn't have anything in their system. How Fing frustrating. But then to top it off they said it could take an additional 90 days to fix. OMFG!!! Our great tax dollars and expensive pg&e rates at work. Ridiculous!!
Posted by Eva about 7 years ago