You've read before about San Francisco's LED Street Light Conversion Project, but hey, sometimes we gotta get back to basics.
The streetlight in front of my house on Ulloa Street in West Portal has been out for maybe a few months now. I finally decided to try and do something about it a month ago. I called San Francisco's general non emergency information number 311, and got Santa Clara county's general non information number, 211. Not good. So I looked up '311 San Francisco' and got San Francisco's web site of the same name, http://www.sf311.org/. (You can report streetlight outages on the web site, but I can't recommend this. I already did this 2 weeks earlier, and no response...) The alternate number in San Francisco is (415) 701-2311. So I called that and was greeted by "Thank you for calling the City and County of San Francisco's Customer Service Center". OK, good, we're on the right track!
I waited only a short time and got to speak to a live person! After some investigation, I was told that the streetlight in front of my house didn't belong to the SFPUC (San Francisco Public Utilities Commission), but did belong to PG&E.Doesn't matter if the pole is metal or concrete (why do they always ask that question?) Apparently half of the streetlights in San Francisco are owned by one or the other. It leans towards PG&E the further you go towards the Sunset / Parkside districts.
I was told they would go ahead and report it to PG&E, and they gave me a reference number.
Two weeks later (today) and still no light outside at night, so I decided to call them again. Again, not a long wait to speak to a real person, gave them the reference number. I was told again that is wasn't PUC's pole, and would I like the PG&E number. Well, of course. 800-743-5000.
Now be careful, you need to navigate PG&E's highly complex system of press 1 for this, and press 2 for that! Just follow the prompts to a non-emergency electrical outage.
Eventually I got to talk to a very nice woman. She couldn't find anything in the system from the SFPUC about my streetlight. So she set up a new order and gave me a new reference number. Someone should be calling me within 7 business days, and it may take up to 14 business days for the light to be repaired.
John M Scott, Broker / Owner, Scott Keys Properties, Certified Distressed Property Expert (CDPE), Council of Real Estate Brokerage Managers (CRB), serving San Francisco and the surrounding San Francisco Bay Area